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Cancellation Policy

INDIVIDUAL, GROUP & EVENT APPOINTMENTS

YMM Services understands that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

  • In most cases, a 24-hour advance notice is required when rescheduling or canceling an individual appointment and group/event appointments require 48-hour advance notice. This allows the opportunity for someone else to avail themselves of our services.
  • If you are unable to provide the minimum 24-hours (or 48-hours) advance notice, you will be charged the full amount of what would have been your treatment fee (this includes delayed or cancelled flights). At our discretion this charge will be either automatically deducted from a gift certificate or it must be paid in full prior to your next treatment.

SAME DAY APPOINTMENTS

Please be aware that when booking an appointment on the same day, it is considered set, and if cancelled or rescheduled at any point after it is made, the client is responsible for paying for the full price of the appointment.